Refund & Replacement Policy

At RoyaMart, we want you to receive the correct product in good condition.

Damaged, Broken, Faulty or Incorrect Products

If you receive a product that is:

• Damaged

• Broken

• Faulty

• Different from the product you ordered

please contact us as soon as possible after receiving your order.

Reporting a Problem

You must contact RoyaMart within 3 days of receiving your order to request a replacement.

When contacting us, please provide:

1. Your order number

2. Your name and contact number

3. A clear description of the problem

4. Clear photographs showing the issue

5. A clear video demonstrating the problem, where applicable

Our team will review the information and determine whether the order qualifies for a replacement.

Replacement

If the issue is confirmed to qualify under this policy, we will arrange a replacement according to the available fulfillment and delivery process.

A product may need to be returned before a replacement is provided. Do not send any product back without first contacting our customer support team and receiving instructions.

Change of Mind

We do not accept replacement requests simply because a customer:

• Changed their mind

• Ordered the wrong product

• No longer wants the product

• Does not like the product after receiving it

Refunds

We do not offer general refunds for change-of-mind orders.

Where a customer believes that an order qualifies for a remedy because it was damaged, faulty, broken, or incorrect, the customer must contact us within the 3-day reporting period so that the case can be reviewed.

Important Information

Replacement requests are subject to verification.

We cannot guarantee a replacement where the issue resulted from misuse, accidental damage, improper handling, or normal wear and tear.

Contact Us

For replacement requests:

Email: roayamart@gmail.com
WhatsApp: +92 317 6018839

Please include your order number when contacting us.

RoyaMart